FAQ

Why should I choose About IT over another IT provider?

With over 35 years of experience, we make IT simple, secure, and predictable. Our fixed-price contracts mean no surprise costs, and our experts keep your systems running so you can focus on growing your business.

What are the benefits of outsourcing IT to you?

You save time, reduce stress, and gain peace of mind. Instead of reacting to problems, we prevent them while giving you predictable monthly costs and access to a full team of cybersecurity experts.

How do you protect businesses from cyberattacks?

We monitor your systems around the clock, install protective tools, train your team, and set up automatic backups. This way, your data, people, and processes stay safe, even against phishing or ransomware.

Isn’t cybersecurity only for large companies?

No. Hackers target businesses of all sizes. Small and mid-sized companies are often the easiest targets, so About IT gives every business the same level of security and protection.

What’s the advantage of using the cloud with About IT?

Cloud technology makes work more flexible, cost-effective, and secure. With Microsoft Cloud solutions, your team can access files anywhere, while automatic backups and advanced protections keep your data safe.

How much does professional IT security cost?

Our maintenance contracts start at £65 per user, per month. You’ll know exactly what you’re paying each month, no matter how many times you need us.

What does MSP mean?

MSP stands for Managed Services Provider. About IT manages your IT systems proactively, like a subscription service, so they stay reliable and secure without the need for an in-house IT team.

What is the Microsoft Secure Score?

It’s Microsoft’s way of measuring how secure your 365 environment is. Most businesses score only 25–30%. We raise it above 80% to give you much stronger protection.

What happens if my business doesn’t have IT protection?

You risk losing sensitive data, facing downtime, and damaging customer trust. A single attack can shut down your business or erase years of work.

Who can help me secure my emails and servers?

About IT can. We set up daily monitoring, backups, password security, protection protocols, and team training so your communications and systems stay safe.

What is a cybersecurity framework?

It is a structured guide that helps you build security step by step. We use it to identify what you already have, what is missing, and where to start, so you avoid critical oversights.

What is CYFUN?

CYFUN is a free cybersecurity framework created by the Centre for Cybersecurity Belgium. It’s tailored for SMEs, available in all languages, and helps you measure your maturity level and improve security gradually.

How should my company back up its data?

We recommend the 3-2-1 rule: 3 copies of your data, on 2 different media, with 1 kept offline. This ensures your business stays safe even if one copy is lost or corrupted.

Why restrict geographical access in Microsoft 365?

By blocking unnecessary countries, About IT reduces the risk of attacks from abroad. Only users in authorized locations can access your data, which gives you better control and security.

Does About IT offer audits or vulnerability tests?

Yes. We provide a free cyber test that checks if your network is at risk. This test is normally worth £1,000 to £5,000, depending on your IT setup.

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